Privacy Policy

This Privacy Policy explains what personal data eSIM4U collects, why we collect it, how we use and share it, and the choices and rights you have.

1. Who we are

eSIM4U provides eSIM data plans through our website. This policy applies to personal data we process when you visit our site, create an account, or purchase and use our plans. If you have questions, contact us at support@esim4u.uk.

2. Information we collect

• Account data: name, email address, and profile details you provide.
• Order and payment data: the plans you buy and payment confirmation details. Card details are processed directly by our payment providers — we do not store full card numbers.
• eSIM and usage data: the eSIM assigned to you and associated data-usage and status information needed to run the service.
• Support data: messages you send us and information you include in tickets or contact forms.
• Technical data: limited device/browser information and cookies used to keep you signed in and secure the service.

3. How we use your information

• To create and manage your account and provide our services.
• To process payments, provision eSIMs, and deliver order confirmations.
• To provide customer support and respond to your enquiries.
• To operate the referral program and prevent fraud or abuse.
• To send service-related emails and, where permitted, occasional offers you can opt out of.

4. How we share information

We share personal data only as needed to run the service, with providers such as:

• Connectivity partner to provision and manage your eSIM.
• Payment processors (Stripe and PayPal) to take payments and issue refunds.
• Email provider to send transactional and support emails.
• Hosting and infrastructure providers that store data securely on our behalf.

We do not sell your personal data.

5. Cookies

We use essential cookies to keep you signed in and to protect the service. We may use limited analytics to understand and improve how the site is used. You can control cookies through your browser settings.

6. Data retention

We keep personal data for as long as your account is active and as needed to provide the service, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymise it.

7. Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit and access controls. No method of transmission or storage is completely secure, but we work to protect your information and continually improve our safeguards.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us at support@esim4u.uk. You may also manage much of your information directly in your account settings.

9. International transfers

Because we work with global partners, your data may be processed in countries other than your own. Where it is, we take steps to ensure it remains protected in line with applicable law.

10. Children

Our services are not directed to children under 18, and we do not knowingly collect their personal data. If you believe a child has provided us information, please contact us so we can remove it.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the latest version, and we encourage you to review it periodically.